1- SHIPPING POLICY FOR EUROPE AND REST OF THE WORLD
MaisonParfum.Com will show the prices of the shipping costs (taxes included) for each purchase as well as the used carrier, which can be changed by MaisonParfum.Com in order to improve the delivery conditions.
Within the single economic space of the European Union, MaisonParfum.Com will not charge shipping costs for purchases over € 100 (taxes included).
The expidition of purchase is issued for a maximum of 2 working days, and once done sending the customer will be sent a tracking id to follow your shipment
3 - PAYMENT
The prices listed on the website are final prices, including those determined by tax law.
MAISON PARFUM will send your order once you have paid the entire price through the payment types available, which can be done through PayPal or Credit Card through the RedSys Secure Payments platform.
4 - PROCESS AND TIME DELIVERY
Delivery times are counted as business days.
We will inform you when the order has been sent, also we will provide you an order reference number, in order you know the state in which your order is.
To ensure safety and fast delivery all shipments are made via shipping agent.
MAISON PARFUM undertakes to deliver the goods purchased by the user in the direction it indicates on the order form .
The orders will be not delivered to PO boxes.
Anyway, when ordering you can specify a different address than the billing address, for example, the customer / user can divert the shipment to your office or send to a different recipient.
5 - EXCHANGES AND RETURNS
MAISON PARFUM marketed solely supported by major commercial companies in order to provide the highest quality and the best guarantee to our customers.
The perfect state of each product is checked before delivery to the freight for shipping. Anyway, if a product is defective upon delivery, it shall be MAISON PARFUM change and bear the cost of shipping.
The refund will always return the same material and will be made only after the defect found. If it is found that the defect is nonexistent material shall not be paid or will be changed and the user who must bear the costs of transport for the new shipment of material.
For any exchange or refund the customer must contact MAISON PARFUM by phone (+34966725238) email (firstname.lastname@example.org) or form provided in the RETURNSsection of his private area.
MAISON PARFUM wants to offer the best service. Therefore, you can return any product purchased, ie exercising the right to withdrawal for a period of 14 calendar daysfrom receipt of product, or provision of services.
Products must be returned properly protected in their original packaging, in perfect condition (not damaged or soiled by the customer) with all accessories, instructions and documentation, using the same box or envelope used in delivery or, failing , in a similar format to ensure the return of the Products in perfect condition.
If the reason for return is attributable to MAISON PARFUM (the product is defective, is not what the customer had ordered, etc..), MAISON PARFUM will arrange to replace the product at no cost to the customer. In case of not wanting the replacement or if the products are served correctly but the customer still wishes to withdraw the contract, the Customer must pay the shipping costs associated with having an identical return the shipping cost. In the latter case the Customer may choose to conduct himself in charge shipping to store returned merchandise MAISON PARFUM.
Photographs and swatch colors, finishes and sizes available on the website may have small discrepancies on the final finish of the product be received at the craftsmanship in some cases. For specific cases to verify all information with the technical department, as the returns for technical reasons of such contract shall be deemedwaiver of the costs associated with the customer.
To proceed with a Return Customer shall follow the following steps:
1. Login to your account and from there select the order on which you wish to request a return.
2. Request a refund following the steps listed on the website. When return is considered in any of the cases in which the customer must pay the cost of return shipping, You must indicate to request return if he chooses charge of hiring the freight for the return. If no options are specified explicitly understood that the Client prefer MAISONPARFUM be responsible for managing the transport agency for collection.
3. Once the return is confirmed by MAISON PARFUM Customer will be informed by email. If MAISON PARFUM be responsible for the collection, the collection scheduleMAISON PARFUM inform the Customer via email of the date and time in which it was produced.
Maison Parfum shall not be liable for costs and direct costs for those returns of Products in exercising the right of withdrawal and those made without respecting the steps set out in this process, so the customer will bear the shipping costs return.
Once the merchandise is received at our warehouse, you will pay the amount under the above conditions within a maximum period of 5 days by the same method as the payment was made.
6 - WARRANTY
MAISON PARFUM acts as distributor manufacturers or wholesale distributors . The products made available in the Customer Web Site MAISONPARFUM.COM are guaranteed by manufacturers or wholesalers and distributors MAISON PARFUM in the terms established by law for a period of two years from the date of delivery.
The warranty does not cover defects caused by neglect , beatings, use or misuse, unsuitable voltage , electrical accidents, installation and / or use nonconforming not made by the authorized service when appropriate, or materials subject to wear from normal use.
Excluded from warranty products modified or repaired by the Customer or any other person not authorized by the manufacturer or supplier person.
The warranty shall not apply to visible defects and defects of conformity of the product, for which any claim must be made by the Customer in question within 30 days of delivery of the products.
The warranty have not value :
• if modified, altered or changed some of the same data or proof of purchase.
• if handled or repaired both the identification number as the secured without the knowledge of technical service or security company responsible for the product itself.
• if no receipt or bill of purchase and delivery of MAISON PARFUM.
To make use of the warranty, it is essential conservation warranty certificate along with proof of purchase slip or MAISON PARFUM.
Once the customer has received the product will have a prospectus of the brand, sufficient instructions for proper use and installation of the product and all warranty information.
No Customer may request a broader indicated that there warranty.
Customer may enforce the guarantee of a product according to the current regulations for ensuring consumer products. If in doubt please contact MAISON PARFUM through the forms provided on the website for assistance on the steps and information required.
7- DISPUTE RESOLUTION
The parties submit, at your choice, for the resolution of conflicts and renouncing any other jurisdiction, the courts of the registered user. Also, as an entity attached to 'CONFIANZA ONLINE' (TRUST ONLINE) and in terms of its Code of Ethics, in case of disputes relating to the recruitment and online advertising, data protection, childprotection and accessibility, the user may go to the alternative system for resolution of disputes 'CONFIANZA ONLINE' (TRUST ONLINE) (www.confianzaonline.es).